We help those moving into empty properties, sleeping on floors and new parents with basic emergency provision.

We have a referral system and in order to refer you need to register with us.

What happens next?

1. Review & approve

A member of our team will review the referral and approve it if it fits our criteria

2. Allocate

We will then allocate furniture and household as per the referral form, subject to availability.

3. Contact you

We will email you to let you know what we have allocated so you can contact your client.

4. Collecting

Your client needs to hire a van or come with a car during our opening times. We do not deliver.

Opening times

We are open Tuesday, Thursday, Friday, as well as the first and third Saturday of the month, from 10:00-12:00.

Arches building

Find us by Bus

From Nottingham city centre, you can take the orange line (34, 35 or 36) and get off at Faraday Road.

From there, it’s only a few minutes walk. Turn left at the traffic lights onto Gregory Street and go straight across at The White Hart pub and continue to The Arches.

More information about the timetables can be found on the Nottingham City Transport website.

Find us by Tram

The tram passes by The Trent Compassion Building with the nearest stop Gregory Street on Lenton Lane, only a couple of minutes walk from our front door.

More information about the timetable and maps can be found on the Nottingham Express Transit website.

Find us on foot or bike

From town, you can walk along Castle Boulevard past Nottingham Castle on your right until you reach the roundabout and turn left onto Abbey Bridge.

At the traffic lights, turn left onto Lenton Lane by the White Hart pub and continue to the Trent Compassion building.

There is a bike rack available on site, by Whitebird Coffee Shop.

There are multiple bike-friendly routes. Maps and more information can be found on the Nottingham City Council website.